SSIS: The process cannot access the file ‘*.ispac’ because it is being used by another process

Recently, while developing an SSIS package we got the error "The process cannot access the file '*.ispac' because it is being used by another process". We tried to close SSDT and run it again but, we still got the same error while compiling. Then, after searching over internet, we got the solution: Go to Task … Continue reading SSIS: The process cannot access the file ‘*.ispac’ because it is being used by another process

USD Product Bug(2.0 and 3.0): Session tab name not visible properly

Recently, while working on USD for one of our customer, we found a strange issue with the USD client application. We had a requirement to open a session when the agent dials a phone number using dialpad or whenever a phone call is made from agent to customer using predictive dialing. We already had CTI … Continue reading USD Product Bug(2.0 and 3.0): Session tab name not visible properly

Unified Service Desk Issue #1: Save Event does not trigger for CRM Page hosted control.

Very Helpful 🙂

Prashant Kumar Maurya

Hello friends, recently I migrated my configurations from USD 2 to USD3. After successful migration I added one action call to scan for data parameters on save event oh hosted control. I created few new hosted control of same type and there save even was working as expected.

Issue: save event was not triggering for CRM Page type hosted control.

Reason: after scratching my head around this issue for i long i thought of comparing this hosted control with other hosted control when save even was working. I create a advance find and added all fields of hosted control entity and added filter to only display details of these 2 hosted controld

  1. One CRM hosted control for which save event was working fine.
  2. Other CEM hosted control for which save event was not triggering.

Advance Find

When i was comparing the fields values for both hosted control I found one difference in…

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“Invalid Argument” Error while setting properties in SLA

Recently, we were working on SLA. We provided necessary conditions in Applicable When and Success Criteria sections. In Success Actions section, we wanted to update Customer Record(OOB entity "contact" renamed) and clicked on Set properties as shown below: On click of it, we got "Invalid Argument" error as shown: To fix this issue, we copied … Continue reading “Invalid Argument” Error while setting properties in SLA

Unified Service Desk: “You are not authorized to use the application…” Error while launching USD

Recently, while opening USD after connecting to an online instance, we started getting the following error: "You are not authorized to use the application...". To resolve this issue, we assigned USD Agent and UIIAgent security roles to the user and then opened USD. This time it worked. Hope it helps !!!

Unified Service Desk: Actions not working

Recently, in one of our project we were working on Unified Service Desk(USD). We did all the required configurations in our DEV environment. The configurations include Hosted controls, Toolbars, Action Calls, Entity Searches, Agent Scripts, Window Navigation Rules, Scriptlets, Session Lines. These configurations were done by multiple developers. We launched USD connecting to DEV environment … Continue reading Unified Service Desk: Actions not working

D365 app for outlook error: This app can’t be installed. The manifest file for this app is too large. It must be smaller than 32 KB.

Few days back, we had a requirement to use new D365 app for Outlook for one of our customer. After setting up mailbox and Server Side Synchronization(prerequisites for using this lightweight extension), when we clicked on Settings --> Apps for Dynamics 365, we got the below screen: We waited for few minutes and again checked … Continue reading D365 app for outlook error: This app can’t be installed. The manifest file for this app is too large. It must be smaller than 32 KB.

Sorry, something went wrong. Please try again, or restart the app.

Recently, while accessing a D365 organization on Windows tablet, we were getting the error message "Sorry, something went wrong. Please try again, or restart the app". There was no additional error details given. To get the root cause of the issue, we enabled tracing on the device. Refer this post for enabling tracing. After enabling … Continue reading Sorry, something went wrong. Please try again, or restart the app.

Enable tracing for Dynamics 365 on Windows tablets

When we encounter issues while using D365 on tablets, enabling tracing on the device helps us to diagnose the issues. The information recorded can be analyzed to identify the source of the issue. Follow the below mentioned steps to enable tracing on the device: Go to Event Viewer(Run --> Type "eventvwr") Expand Application and Services … Continue reading Enable tracing for Dynamics 365 on Windows tablets