USD 4: USD Client crashing with error “multiple_matching_tokens_detected”

Recently, while working on USD 4, we encountered one weird issue. After opening USD client, we selected O365 and provided credential to login.

a

After selecting the instance to connect, USD client was crashing.

b

Checking the log files, at the location

“C:\Users\<UserName>\AppData\Roaming\Microsoft\Microsoft Dynamics® 365 Unified Service Desk\4.0.0.993”, 

we found the below exception

“multiple_matching_tokens_detected: The cache contains multiple tokens satisfying the requirements. Call AcquireToken again providing more requirements (e.g. UserId)”.

To fix this issue, we followed the below steps:

  1. Go to Windows Run(Windows+R) –> Type “%appdata%\Microsoft\USD”

c

2. You will be navigated to the folder “C:\Users\<UserName>\AppData\Roaming\Microsoft\USD”.

3. Clean the folder by deleting all the content of this folder.

4. Relaunch USD client –> Provide credential to login –> Select the D365 instance to connect.

This time we were able to connect to the D365 instance successfully.

d

Hope it helps !!

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2 thoughts on “USD 4: USD Client crashing with error “multiple_matching_tokens_detected”

  1. Great post, multiple people were facing the same issues. You can also do it by deleting just the “Default_USD.tokens.dat” file inside the folder.

    Like

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