USD Product Bug(2.0 and 3.0): Session tab name not visible properly

Recently, while working on USD for one of our customer, we found a strange issue with the USD client application. We had a requirement to open a session when the agent dials a phone number using dialpad or whenever a phone call is made from agent to customer using predictive dialing. We already had CTI … Continue reading USD Product Bug(2.0 and 3.0): Session tab name not visible properly

Unified Service Desk Issue #1: Save Event does not trigger for CRM Page hosted control.

Very Helpful 🙂

Prashant Kumar Maurya

Hello friends, recently I migrated my configurations from USD 2 to USD3. After successful migration I added one action call to scan for data parameters on save event oh hosted control. I created few new hosted control of same type and there save even was working as expected.

Issue: save event was not triggering for CRM Page type hosted control.

Reason: after scratching my head around this issue for i long i thought of comparing this hosted control with other hosted control when save even was working. I create a advance find and added all fields of hosted control entity and added filter to only display details of these 2 hosted controld

  1. One CRM hosted control for which save event was working fine.
  2. Other CEM hosted control for which save event was not triggering.

Advance Find

When i was comparing the fields values for both hosted control I found one difference in…

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