Now, we can experience enhanced performance of CRM entity page loading in Unified Service Desk(version 3.2 onwards) with the Internet Explorer Pooling feature.
Unified Service Desk always maintains a pool of Internet Explorer instances for hosted controls to use. Opening a hosted control using a pooled Internet Explorer instance enhances the performance of the Unified Service Desk.
It remains DISABLED by default and below are the Steps to enable this:
- Go to Settings–>Unified Service Desk
- Go to Options
- Click New and create UII option as shown below:
NOTE: This feature is applicable only for CRM Page type Hosted Control.
Hope it helps !!