USD: Performance Enhancement of CRM Entity page load

Now, we can experience enhanced performance of CRM entity page loading in Unified Service Desk(version 3.2 onwards) with the Internet Explorer Pooling feature.

Unified Service Desk always maintains a pool of Internet Explorer instances for hosted controls to use. Opening a hosted control using a pooled Internet Explorer instance enhances the performance of the Unified Service Desk.

It remains DISABLED by default and below are the Steps to enable this:

  1. Go to Settings–>Unified Service Desk
  2. Go to Options
  3. Click New and create UII option as shown below:


NOTE: This feature is applicable only for CRM Page type Hosted Control.

Hope it helps !!


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